ONLINE RETURN REQUEST
1. Go to MY ACCOUNT > MY ORDERS
2. Select the line of your order and click on “DETAILS”.
3. Check the box of the pair you wish to return, indicate the reason for the return then click on the button "request a return".
Your return request will be processed within 24 hours. You will find below two options to return your package as well as the return conditions.
Return within 14 days after receiving you order for exchange or refund for all items, even on sale. Free exchanges only for France.
Return shipping costs are payable by the customer.
Two options to return your item :
Prepaid return label
> see the list of eligible countries
If you use our prepaid return label, the price invoiced by the carrier will then be deducted from your refund.
RETURN LABEL PRICES
Return from France €9
Return from Europe €15 €19 or €23 depending on the zone
Return from Australia €35
Once your return request online is validated by our team within 24h, download your return label in MY ACCOUNT > PARCEL LABEL
Return the package on your own to our address :
PICK A SHOE
28 rue Marat
Info! Returns from abroad
> Always check the "RETURN OF GOODS" box to avoid customs fees.
Return within 14 days after receiving you order for exchange or refund for all items, even on sales.
Please make sure to return the shoes in their original condition : new, unused and with all the packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. The return items should preferably be packed in the PICK A SHOE cardboard package used for shipping or a package that will protect the box. Do not damage or put tape on the shoe box so that we can put it back on sale.
Returns that does not meet our policy or does not include the items + full box will not be accepted and will be sent back to you at your expense (after notification by email) ; or damage charges of 15% of the price of the item may be deducted from the refund with your agreement if you do not want to recover damaged returned items.
If the order is returned after 14 days from the date of delivery of the order, we reserve the right to refuse this return. If the period is less than 2 months and the shoes were not on sale, we can offer a credit for the amount of the returned item valid for one year on our website.
USEFUL INFO FOR RETURNS
Adresse for returns : PICK A SHOE, 28 rue Marat 77340 Pontault Combault, FRANCE.
Once we receive the package, we will proceed to the exchange or refund of the item if all the above conditions are met. The refund will be processed within 2 to 6 working days upon receipt of the returned package. You will be notified by email of each step of your return.
The easiest way to make an exchange is to place a new order of the pair your want and ship back the unwanted item in the meantime. This way we will ship your new order the same day. As soon as we receive the returned item we will make a refund within 2 to 6 business days. If you prefer a standard exchange, contact us, Cindy will book the pair for you until we receive your return package.
RETURNS FROM ABROAD TO FRANCE
Remember to mention on the package that it is "MERCHANDISE RETURNED" so that the French customs do not consider your package as a foreign import, which generates customs fees which should not apply for a return. Always check the "Return of goods" box when you ship it.
Contact us if you have any questions, Cindy will be glad to help you.
ELIGIBLE COUNTRIES FOR RETURN LABEL
List of countries eligible for the return label & prices.
FRANCE €9 Return label
AUSTRALIA €35 Return label
FROM EUROPE 3 ZONES :
€15 Return EUROPE ZONE
BELGIUM, GERMANY , LUXEMBOURG, NETHERLANDS
€19 Return EUROPE ZONE
AUSTRIA, CZECH REPUBLIC, ESTONIA, HUNGARY, IRELAND, ITALY, LITHUANIA, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWITZERLAND, UNITED KINGDOM
€23 Return EUROPE ZONE
CROATIA, FINLAND, GREECE, MALTA, ROMANIA